Monique Richardson

Monique Richardson is an expert and leading authority in Service Leadership and Customer Service and works with clients across the globe delivering high energy and engaging keynotes. Monique is a conference speaker who brings experience, passion, excitement and humour to the stage.

With over 22 years’ experience, Monique have had the great privilege of delivering presentations to over 50,000 people. Monique is the author of ‘They Serve Like We Lead’ and ‘Managing Difficult Customer Behaviour’ and her thoughts have been featured on Sky News, Sunrise, CEO World, and The CEO Institute.